Shipping policy

Stock Availability

If we cannot supply a particular item we will advise you as soon as possible of a revised delivery time.

Shipping Delivery Costs

Delivery cost is included in the displayed prices.
Delivery costs for commercial orders  (200L drums)  are quoted  based on delivery location.

Delivery Risk

Bio-Shield will retain full ownership of the products you order until you have made payment in full for those products. Ownership of those products & the risk in the products will pass to you on delivery to either the the address specified in the order. If a product is found to be incorrectly addressed by Bio-Shield then we will be responsible for the re-delivery, If the Customer is found to have given an incorrect or insufficient address, then Bio-Shield will work with the courier company to locate and deliver the product to the correct address. Any additional delivery charges that arise due to the customer providing an insufficient or incorrect address will be borne solely by the customer.

Delivery Time Frames

Delivery Estimates are guidelines only and subject to events outside the control of Bio-Shield
Orders are shipped using DHL Express
DHL do not deliver to PO Boxes. If you enter a PO Box as the delivery address, the processing of your order will be delayed.

Sydney, Melbourne, Brisbane: 1 to 2 business days
Other Main Centre, incl Tasmania and Perth 3 to 5 business days
Rural Delivery / Outlying Areas: - add 3 to 4 days

Delivery Process

DHL Express will contact you by SMS or email once the order has been scanned in.  You have the option to provide delivery instructions directly to DHL.  We are unable to manually enter any delivery instructions with DHL.

Damaged goods: If the couriered goods are found to be damaged in transit please advise us immediately. Claims for damage or loss of goods must be filed within 14 days.

Lost Goods: If the goods fail to arrive please advise us as we have a 30 day window to make a claim. If we are advised outside this 30 day time frame ( from the date of dispatch) we reserve the right to reject your claim.