Privacy & Legal Policies

General Terms and Conditions

By accessing, browsing or purchasing using this site, you acknowledge and agree to our terms, conditions and any relevant disclaimers.

Terms and Conditions of Sale

Bio-Shield Australia Ltd ( Bio-Shield) reserves the right to change any or all of the information contained in these terms or conditions at any time. Bio-Shield  reserves the right to refuse service, terminate accounts, remove or edit content or cancel orders at their sole discretion. Any orders cancelled by Bio-Shield, but already paid for, will receive a full refund.

Privacy Policy

As part of the ordering process we will collect your name, delivery address, email address and phone number to facilitate delivery. This information is stored on our secure server and not used to target advertising on other websites, shared or sold to third-parties or businesses overseas.
If you delete your account this information will be deleted.
 Credit cards are processed by ShopPay ( Shopify) on a secure site. Credit card information is not retained by Bio-Shield. Your private data and information held by Bio-Shield can be accessed and corrected by logging into your account.
Please contact Bio-Shield by email or phone if you have a privacy question or complaint.


All prices are in Australian dollars (AUD) and include Delivery and Good and Services tax of 10%. We reserve the right to alter prices for any reason. If this should happen after you have ordered  the price at the time of the order will stay in effect.

Delivery Risk

Ownership of products & the risk in the products will pass to you on delivery to the address specified in the order.
If a product is found to be incorrectly addressed by Bio-Shield then we will be responsible for the re-delivery,  If the Customer is found to have given an incorrect or insufficient address, then Bio-Shield will work with the courier company to locate and deliver the product to the correct address. Any additional delivery charges that arise due to the customer providing an insufficient or incorrect address will be borne solely by the customer.

Cancellation Policy

Choose carefully as under ACL we are not required to refund if you change your mind. Once payment for an order has been made and the order has been confirmed by email, the order cannot be cancelled.  


You have rights under Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Bio-Shield will provide a refund or a replacement product within a reasonable period of time at our expense, if the Bio-Shield products we have supplied are defective.
Bio-Shield products supplied to persons or organisations in trade or commerce, for the purpose of re-supply,  for use to transform through processing, production or manufacture or to repair or treat other goods or fixtures on land, are excluded.
Bio-Shield will not be liable for any indirect losses or consequential damages of any kind suffered or incurred by the customer through misuse of Bio-Shield products.

Property Risk and Liability

Property Risk in the goods supplied by Bio-Shield passes to the customer upon delivery of the goods to the delivery address specified in your order. 
The customer confirms they will follow application and safety instructions on this website and/or on the labels of any Bio-Shield products.   We will not be liable for any indirect losses or consequential damages of any kind suffered or incurred through misuse of Bio-Shield products.

Intellectual Property and Copyright

Bio-Shield,  Jet-Stream and Why Pay More are registered trademarks.
All material contained in this website is protected by Copyright.  Reproduction or use of any content on this website without express written consent from Bio-Shield is prohibited.