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Home > About Us > Privacy & Legal Policies

Privacy & Legal Policies

                General Terms and Conditions 

 
Customer Ordering, Payment, Shipping & Returns, Ordering Products


Customer Ordering
By placing an order on this website you agree to and accept the terms and price specified in this web site.
We reserve the right to decline orders for any reason, including, the unavailability of any product, an error in the price or the product description or image posted on this web site, or an error in your order. If an order is declined a full refund will be made.

If we are unable to supply  the particular product you require, we will contact you, and inform you of the general date of availability or of alternative products, or offer to cancel the sale.

Your contract with Bio-Shield Australia Ltd ( Bio-Shield) will come into existence when an order number has been generated.  A confirmation by email will be sent to your nominated email address. 
 
By creating an account with Bio-Shield you consent to receiving electronic communications. These communications will include: account status updates, order status updates and other information relating to the service.

Privacy Policy
As part of the ordering process we will collect your name, delivery address, email address and phone number to facilitate delivery.  This information is stored on our secure server and not used to target advertising on other websites, shared or sold to third-parties or businesses overseas.
If you delete your account this information will be deleted.
Credit cards are processed by Windcave on a secure site. Credit card information is not retained by Bio-Shield.
Your private data and information held by Bio-Shield can be accessed and corrected by logging into your account.
Please contact Bio-Shield by email or phone if you have a privacy question or complaint.

Pricing
All prices are in Australian dollars (AUD$). 
We reserve the right to alter prices for any reason. If this should happen after you have ordered but before dispatch, the price at the time of the order will stay in effect.

Payment
Bio-Shield accepts payment via Mastercard and Visa credit cards or PayPal only.

Surcharge
There is no surcharge on credit card payments.

Stock Availability
If we cannot supply a particular item we will advise you as soon as possible of a revised delivery time.

Delivery Estimates
Bio-Shield will ensure your order is dispatched promptly. We will not accept liability for any loss or damage directly or indirectly arising out of or in connection with any delay or failure to deliver within the estimated time frame.
If the courier company loses your goods in transit, we will replace them at no charge to you.  The replacement item will be sent as soon as the courier company confirms the loss of the goods during transit.
Shipping is by DHL Express - estimated delivery is 1 - 3 working days for urban and metropolitan.
Rural or remote addresses may take 1 to 2 days longer
DHL Express will not deliver to PO boxes.

Shipping Delivery Costs
All orders to an Australian address are charged at a flat rate per item.

Freight Charges

Jet-Stream 2.5L - $9.95
Bio-Shield 5L - $16.95
Bio-Shield 10L - $29.95
Jet-Stream 7.5L - $27.95
Jet-Stream 12.5L - $39.95
Bio-Shield 20L - $59.95

There is no additional charge for delivery to rural addresses.

Delivery Risk
Bio-Shield will retain full ownership of the products you order until you have made payment in full for those products.
Ownership of those products & the risk in the products will pass to you on dispatch from Roof Wash.

If a product is found to be incorrectly addressed by Bio-Shield then we will be responsible for the re-delivery, replacement or refunding of the product.
If the Customer is found to have given an incorrect or insufficient address, then Bio-Shield will work with the courier company to locate and deliver the product to the correct address.  Any additional delivery charges that arise due to the customer  providing an insufficient or incorrect address will be borne solely by the customer.

Delivery Process
Unless specified by the customer at the time of ordering the courier may require a signature as proof of delivery.

Damaged goods: If the couriered goods are found to be damaged in transit please advise us immediately.  Claims for damage or loss of goods must be filed within 14 days.

Lost Goods: If the goods fail to arrive please advise us as we have a 30 day window to make a claim. If we are advised outside this 30 day time frame ( from the date of dispatch) we reserve the right to reject your claim.

Terms and Conditions of Sale
By accessing, browsing or purchasing using this site, you acknowledge and agree to our terms, conditions and any relevant disclaimers.

Bio-Shield reserves the right to change any or all of the information contained in these terms or conditions at any time. Bio-Shield reserves the right to refuse service, terminate accounts, remove or edit content or cancel orders at their sole discretion. Any orders cancelled by Bio-Shield, but already paid for, will receive a full refund.

Disclaimer
When viewing the pages of this website, you acknowledge that you have read and accepted the following disclaimer.
The information on this website is provided for general information only. Bio-Shield has provided this information for the benefit of users in good faith and with all reasonable care. Errors and omissions in this information may occur and Bio-Shield does not accept any liability for any loss or damage which may directly or indirectly result from any opinion, information, advice, representation or omission contained on the Bio-Shield web site.
 
Returns Policy - Defective Goods
You have rights under the Australian Consmuer Law . It states that any goods purchased for personal use may be returned if they are not of an "acceptable quality" including if they are not fit for the purpose for which they are bought, or if they are unsafe.

If goods are returned within the terms of this provision, Bio-Shield will provide a refund or a replacement product within a reasonable period of time at our expense.
We are unable to accept returns on any product that has been opened by you.

Cancellation Policy
Once an payment for an order has been made and the order has been confirmed the order cannot be cancelled.
Choose carefully as we do not refund if you change your mind. If the goods are faulty we will meet our obligations under Australian Consumer Law.

Warranty
Bio-Shield provide an Unconditional Warranty to domestic customers that Bio-Shield will work as claimed in this website.
Bio-Shield will provide a full replacement of the product, delivered to you at no charge.


 
 
 
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ABOUT US
Bio-Shield has been developed and used commercially for over 38 years to successfully remove moss, algae and lichen from just about every exterior surface on domestic, commercial and industrial properties. 
The same high quality product is now available for DIY and commercial use on homes and businesses throughout Australia
We are committed to supplying our customers the best outdoor cleaning product at the best price, complimented with the best technical advice and support in Australia.



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